Frequently Asked Questions

Do you carry specialty inks (neon, glow in the dark, etc.)?
No. In order to keep costs down we do not offer any type of specialty inks.
How many colors can I put on my bib?
Our products are printed in 4 color process (CMYK), which grants you a wide range of color rather than being limited to just one or two spot colors. Once this upgrade is selected, elements such as logos, numbers and names can be printed in color.
How can I customize my bibs?
Our upgrade-based ordering system allows you to customize your bibs in many different ways. Essentially, you select upgrades according to how you want the bibs to look. For example, the Graphics upgrade would allow you to include items such as your logo, event name and sponsors. Additional information about each upgrade is available on our online order form.
Can I provide my own artwork?
Definitely. Just send it directly to us via email. Our designers will make any necessary adjustments and a digital sample will be sent to you prior to proceeding to production. You can also download a design template from our samples page
What are your acceptable file types?
We accept most files types including EPS, PDF, AI, PSD, JPEG and PNG. If there are any issues, we’ll be in touch with you.
Where do I input my promo/discount code?
Your discount or promo code can be provided in the "Adjustment Code" field on the order form.
What is your cancellation/refund policy?
If there is a problem with your order or if you are unsatisfied with the product you received, please contact us by email or phone to discuss your options. Reimbursements are made to the account that was used to submit the original payment online. Please note, an administrative fee may be applied.
Do you offer wholesale pricing on your products?
Please contact us directly for all wholesale inquiries.
Do you offer any discounts to non-profit/charitable causes?
The large majority of our clients are non-profit and charitable organizations. Our prices are based with this in mind. As a result, we are unable to provide any additional discounts.
Are you able to donate bibs to my event?
We are unable to donate bibs. However, we do have some bibs that we can offer at a discounted rate. Quantities, product types and number ranges are limited so please contact us by email or phone for pricing and additional information.
Can I pay by cheque?
Yes. However, if you'd like to pay by cheque, we still require a credit card number to keep on file until payment has been received.
When will I receive my invoice?
A link to access your invoice will be included in your confirmation email that you’ll receive after placing your order online.
Do you offer price breaks/volume discounts?
Yes. Any order over 750 units has a $0.02/bib discount and any orders over 1500 units has a $0.04/bib discount.
What are your acceptable methods of payment?
We accept Visa, Mastercard and AMEX.
Can I get bibs/plates/adhesives with multiple sets for teams and relays?
Yes. Simply provide your number range and the amount of times it needs to be repeated (ex:1 – 200x4). We can also include letters if needed (ex: 1A, 1B, 1C, 1D – 200A, 200B, 200C, 200D).
Can I get bibs/plates/adhesives with barcodes or QR codes?
Yes. We can produce barcodes and QR codes that are custom to each number/participant. QR codes can even be linked to each person’s online race results page or photos. For barcodes, we simply need to know the type you need.
Can I get bibs/plates/adhesives that all have the same number?
Yes. We can repeat the same number however many times you need.
Can I get bibs/plates/adhesives without numbers?
Yes. We can print bibs with just a logo or participant names. Simply provide your instructions on the order form.
Can I have multiple number sequences with different colored backgrounds?
Of course. The special instructions section of our order form allows you to provide a detailed breakdown of your order including multiple number series and their corresponding background colors.
Will I see a proof before you print and ship my bibs?
Of course! With the exception of plain numbers (no upgrades selected), all orders receive digital samples prior to proceeding to production. This ensures you are satisfied with the appearance of the bib.
If I’m getting participant names, do I need to provide my data file at the time my order is placed online?
No, your data file does not need to be provided right away if it isn’t ready. A representative will be in touch with you to let you know the latest date by which we can receive the data in order to meet your deadline.
Do I have to order in multiples of a certain amount?
No. You can order any quantity you need, however our minimum quantity is 100 units.
Is there a setup fee for my order?
Any order under 500 units has a $15.00 setup fee.
Can I see a sample before placing my order?
A proof will be sent to you via email once your order has been submitted online.
Do you have rush fees? If so, when should I place my order to avoid them?
Yes. Any order due in less than 7 business days incurs a rush fee. We recommend placing your order online at least 10 business days in advance to avoid any additional fees.
Do you have a minimum order requirement?
Yes. Our minimum order is 100 units. Although you can order less, you will still be charged for the minimum.
How much will my order cost?/Can I get a price quote?
The cost of your order will depend on your selected product type, size and upgrades. Other fees include safety pins, tie-wraps, setup, shipping and rush (if necessary). For a more accurate price breakdown, please go to the Quote page.
What is your turnaround time? has the fastest turnaround time in the industry. We can have orders produced within 48 hours plus shipping and transit time.
Do you provide bibs for events that aren’t sporting-related?
Absolutely. Our products have been used for weddings, birthdays, retirement parties, thank you cards, and many more.
Do safety pins automatically come with the bibs?
No. Safety pins are optional and must be added to your order if needed. One box contains 1440 pins, which is enough for 360 bibs.
Do tie-wraps (zip ties) automatically come with the bike plates?
No. Tie-wraps are optional and must be added to your order if needed. One pack contains 100 tie-wraps.
Do you print on Tyvek?
Yes, we print our bibs on durable, weatherproof Tyvek.
What are your bike plates made of?
Our bike plates are made of a thin, flexible plastic that is tear and waterproof. We recommend getting the Rounded Corners upgrade with this product type as the corners are quite sharp.
Do you have bibs with tear-off?
Yes! Please select the tear-off upgrade when ordering your bibs. Tear-offs are commonly used for timing. They can also serve as luggage tags, drink tickets, meal tickets, coupons or draw entries. We can do up to three tear-offs on a single bib.
What is the cost of shipping?
The cost of shipping depends on your exact location as well as the weight of the package that’s being shipped. Our most cost-effective shipping option is Fedex Ground.
Do you ship to PO boxes?
No. Fedex does not ship to PO boxes. A physical delivery address is required on the order form.
How can I track my order?
Your Fedex tracking number can be found on the email confirmation you received upon placing your order. Once your order has been shipped, you can view its progress by going to the Fedex website and track your package using the tracking number on your order confirmation.
Where are you located?
Our main office is located in Ottawa, Ontario, Canada.
What is the transit/freight time for my order?
Transit times depend on the exact location to which we are shipping as well the selected service type. We ship our orders through Fedex. Their Ground service typically takes anywhere between 2-5 business days.

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